Hightree connects you with independent cannabis vendors, each of whom manages their own shipping and fulfillment. Below is general guidance on what to expect when ordering through our marketplace.
Most vendors process orders within 1-3 business days. Processing time may vary depending on product availability and vendor location. You'll receive a confirmation email when your order is placed and a shipping notification with tracking once it's dispatched.
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard | 3-5 business days | Varies by vendor |
| Express | 1-2 business days | Varies by vendor |
| Same-Day / Local | Same day (select areas) | Varies by vendor |
Available shipping methods and rates are determined by each vendor and displayed at checkout.
Once your order ships, you'll receive a tracking number via email. You can also view tracking status from your order history page. If tracking information hasn't appeared within 3 business days of your order, please contact the vendor through our messaging system.
Cannabis products are subject to strict shipping regulations. Please be aware of the following:
If your package is damaged, lost, or significantly delayed, you can open a dispute directly from your order details page. Our team will review your case and work with the vendor to reach a resolution. You can also message the vendor directly through our built-in chat system for quicker issues.
Some vendors offer free shipping on orders over a certain amount. Free shipping promotions are displayed on the vendor's store page and at checkout. Keep an eye out for seasonal promotions as well.