Last updated: March 12, 2026
By accessing or using the Hightree marketplace at hightreemarket.com (the "Platform"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use the Platform. We reserve the right to update these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform. Your continued use after changes are posted constitutes acceptance.
You must be at least 21 years of age to use this Platform, create an account, or place an order. By using the Platform, you represent and warrant that:
Hightree reserves the right to verify your age at any time through additional verification methods. Failure to provide satisfactory verification may result in order cancellation, account suspension, or termination.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at support@hightreemarket.com of any unauthorized access. Hightree is not liable for any loss or damage arising from your failure to protect your account information. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are involved in fraudulent activity.
Hightree operates as a marketplace platform connecting buyers with independent vendors. Important distinctions:
All products listed on the Platform are intended to be hemp-derived products in compliance with the Agricultural Improvement Act of 2018 (the "Farm Bill"), which defines legal hemp as Cannabis sativa L. with a delta-9 tetrahydrocannabinol (THC) concentration of not more than 0.3% on a dry weight basis.
By purchasing products on the Platform, you acknowledge that:
The products sold on this Platform have not been evaluated by the Food and Drug Administration (FDA). These products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Product descriptions, including potency information and effects, are provided by vendors for informational purposes only and do not constitute medical advice. You should consult a healthcare professional before using any hemp-derived product, especially if you are pregnant, nursing, taking medication, or have a medical condition.
Products sold on the Platform may produce positive results on drug tests. Users subject to drug testing should exercise caution and consult their employer or testing authority.
All prices displayed on the Platform are in US dollars unless otherwise stated. By placing an order, you agree to pay the listed price plus applicable taxes and shipping fees. Payment is processed through our PCI-compliant third-party payment providers. Hightree does not store full credit card information on our servers.
Orders are subject to acceptance by the vendor. We reserve the right to refuse or cancel any order for any reason, including but not limited to: product unavailability, pricing errors, suspected fraud, or shipping restrictions.
Vendors are responsible for shipping products in compliance with all applicable laws, including carrier regulations for hemp-derived products. Shipments may require adult signature (21+) upon delivery.
State restrictions: Some states restrict or prohibit the sale or shipment of certain hemp-derived products. It is your responsibility to ensure that the products you order can be legally shipped to and possessed in your state. Orders placed for delivery to restricted states may be canceled. See our Compliance page for more information on state-specific restrictions.
You agree not to:
All sales on the Platform are final. We do not offer returns, exchanges, or refunds except as described below. Due to the nature of hemp-derived products and applicable regulations, products cannot be returned once shipped.
You may open a dispute only if your order meets one of the following conditions:
The following are not eligible for disputes or refunds:
If you have a qualifying issue, follow this process:
Disputes must be opened within 3 business days of delivery (as confirmed by carrier tracking). After this window closes, the order is considered accepted and no disputes will be reviewed. This timeframe reflects the consumable nature of the products sold on the Platform — damage, defects, and incorrect items are identifiable immediately upon receipt.
You agree to use the dispute resolution process described above before initiating a chargeback, payment reversal, or bank dispute of any kind. The Platform provides a fair, transparent dispute process and you are required to exhaust it before involving your financial institution.
Filing a chargeback or payment dispute without first using the Platform's dispute process — or filing a chargeback after your dispute was reviewed and resolved — constitutes a material breach of these Terms. In such cases, Hightree reserves the right to:
By using the Platform, you acknowledge that initiating a bad-faith chargeback — including but not limited to claiming "unauthorized transaction" for a purchase you made, claiming "item not received" when tracking confirms delivery, or claiming "not as described" without first opening a dispute — may constitute fraud under applicable law. Hightree maintains records of all transactions, delivery confirmations, account activity, dispute communications, and your acceptance of these Terms, and will provide such records to financial institutions and law enforcement as necessary.
Vendors on the Platform agree to:
Vendors agree to indemnify and hold harmless Hightree, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from their products, product descriptions, or failure to comply with applicable laws.
ALL PRODUCTS ARE SOLD "AS IS" AND "AS AVAILABLE." Hightree makes no warranties, express or implied, regarding the products sold on the Platform, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. You purchase and use products at your own risk. Product representations are made by the vendor, not by Hightree.
By purchasing and using hemp-derived products from the Platform, you assume all risks associated with their use, including but not limited to: allergic reactions, drug interactions, impairment, and potential positive results on drug screenings. You acknowledge that you have done your own research and, if appropriate, consulted with a healthcare professional before making your purchase.
All content on the Platform — including logos, text, graphics, and software — is the property of Hightree or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any Platform content without prior written consent.
To the maximum extent permitted by law, Hightree shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform or any products purchased through it, including but not limited to: personal injury, property damage, lost profits, or data loss. Our total liability for any claim shall not exceed the amount you paid to Hightree in the twelve (12) months preceding the claim.
Any dispute arising out of or relating to these Terms or your use of the Platform shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in Los Angeles County, California, or remotely at your election.
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against Hightree.
Hightree may suspend or terminate your account and access to the Platform at any time, with or without cause, including but not limited to: violation of these Terms, suspected fraud, regulatory changes, or prolonged inactivity. Upon termination, your right to use the Platform ceases immediately. Sections that by their nature should survive (including but not limited to Sections 6, 12, 13, 15, 16, and 18) shall survive termination.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law principles. For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms shall remain in full force and effect.
If you have any questions about these Terms, please contact us: